Innovation
Management
Gamania continues to place consumer needs and market trends at the core of its operating decisions. Through strategic coordination and resource integration among the Group’s various business groups, it systematically advances innovation in operations and management. In terms of its R&D strategy, Gamania focuses on building an IP and content ecosystem capable of long-term development. It invests in the deeper development of its proprietary IP and in cross-platform and cross-sector pan-entertainment content to create social platforms aligned with the needs and culture of a new generation of consumers. In terms of product and technology development, in addition to continuing to invest in R&D for mobile games and mobile lifestyle applications, Gamania has gradually expanded into cloud applications and information security technologies to meet the growing scale of its digital services and the needs of information security governance.
In 2025, the R&D expenditure was NT$991 million, showing an increase by 21.15% compared to the previous year.
In response to the rapid development of artificial intelligence, Gamania has also accelerated the adoption and application of AI technologies in recent years. Its B2B AI business solution, “Vyin AI,” uses a controllable AI hub to enhance the processing of unstructured data and reduce the risk of AI hallucinations through workflow and knowledge mechanisms. It is now being progressively deployed across multiple real-world application scenarios. Looking ahead, Gamania will continue to assess and expand the depth of its AI applications as it advances toward its long-term goal of becoming a full-ecosystem internet entertainment enterprise.
In response to the rapid development of artificial intelligence, Gamania has also accelerated the adoption and application of AI technologies in recent years. Its B2B AI business solution, “Vyin AI,” uses a controllable AI hub to enhance the processing of unstructured data and reduce the risk of AI hallucinations through workflow and knowledge mechanisms. It is now being progressively deployed across multiple real-world application scenarios. Looking ahead, Gamania will continue to assess and expand the depth of its AI applications as it advances toward its long-term goal of becoming a full-ecosystem internet entertainment enterprise.
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R&D expenditure
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R&D expenses as % of operating revenue
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R&D expenditure annual growth
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NT$991 million
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11%
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21.15%
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Game development
Technology R&D
Innovation investment
As the global wave of AI drives digital transformation, Gamania Group identified the key challenges faced by enterprises in adopting AI during its own strategic transformation. In 2024, it therefore established the “AI Innovation Lab” to actively develop cutting-edge technologies and expand into international markets. Through the launch of its innovative enterprise AI brand, “Vyin AI,” Gamania is committed to providing reliable solutions and building a digitally competitive future with sustainable competitiveness. In 2025, Vyin AI officially moved from the technology R&D stage into the stage of “commercial deployment and social implementation.” To address the “uncontrollable reasoning” and “hallucination risks” commonly encountered by enterprises when adopting generative AI, Vyin AI established “Controllability × Real-Time Responsiveness × Effectiveness” as its core strategy.
With its independently developed “Five-Hub Architecture” serving as the underlying intelligent brain and combined with structured industry knowledge, Vyin AI fundamentally ensures a high degree of predictability and verifiability in AI service outputs, providing enterprises and consumers with safe, stable, and responsible AI solutions. Gamania Group will continue to uphold the core principles of “digital responsibility” and “safety and controllability” as it steadily expands the application of AI technologies across more industries and settings.
Vyin AI solutions provide AI services that enterprises can flexibly deploy. We transform our independently developed technologies into concrete business and social solutions, focusing on the following three major areas of application:
After completing AI application exploration and technical validation across multiple industries and scenarios in the first half of 2025, Vyin AI gradually narrowed its development focus in the second half of the year to two core areas: “voice interaction” and “robot AI brains.” By integrating semantic understanding, real-time reasoning, voice processing, and system integration capabilities, Vyin AI continues to strengthen the controllability, real-time responsiveness, and integration of AI in real-world interactive scenarios. It is also further advancing the deployment of these technologies in customer service, retail, smart care, robotics applications, and other settings, establishing a core foundation for future productization and expansion at scale.
Building on the AI core technologies and combined applications described above, Gamania has further deployed these capabilities in specific operational and service scenarios, advancing AI from experimental applications toward scalable commercial deployment. By focusing on key areas such as physical interaction and decision support, Vyin AI continues to validate the effectiveness of its technologies in real-world operations and deepen the development of intelligent services, robotics applications, and cross-setting integration.
Gamania introduced the Group’s independently developed AI customer service solution, Vyin Chatbot, to establish an AI-centered intelligent service collaboration model and reshape the structure of customer service operations. Through a tiered service mechanism under which “AI handles requests first and humans take over exceptions,” Gamania effectively improves service efficiency and consistency, optimizes workforce allocation, and gradually transforms customer service operations from a labor-intensive model into a scalable intelligent service model.
In actual service operations, AI primarily handles high-frequency, standardized customer inquiries and provides immediate and consistent responses. Human customer service personnel focus on complex verification, customer complaint handling, and judgment in exceptional situations, further strengthening overall service quality and responsiveness. To ensure service stability and risk control, Vyin AI applies the technical core of “controllable hallucinations, controllable risks, and controllable processes.” Structured industry knowledge is used to ensure safe and zero-risk responses, while support for third-party API integration enables seamless integration with existing systems. At the same time, AI-assisted text-generation tools and a confidence-assessment mechanism have been introduced into human customer service processes to support response quality control. This reduces variation in human judgment, improves overall response accuracy and service consistency, and strengthens the standardization and traceability of service processes.
AI can currently handle nearly 50% of standardized question types, effectively reducing the volume of repetitive cases and shortening the average response time for simple cases from approximately 8 minutes to within 2 minutes. Approximately 130,000 automated-response conversations were recorded during 2025, with an autonomous resolution rate of 97% (up 1% year on year), demonstrating the continued maturation of AI in handling standardized questions. Across all channels, approximately 47% of service requests (up 12% year on year) can be handled within 2 minutes, effectively distributing service pressure during peak periods and enhancing overall service resilience. At the same time, human resources are gradually being redirected toward higher-value service activities, strengthening the ability to handle complex issues and further improving overall service effectiveness and customer experience. Through collaboration between AI customer service and human agents, the Company continues to improve the timeliness and consistency of its services. The average first response time was shortened by 71% (from 24 hours to 7 hours), while live customer service satisfaction remained stable at above 94% throughout the year. AI customer service not only improves service efficiency but also effectively reduces waiting times and communication gaps, further strengthening customer trust in and loyalty to the brand.
In addition to its use within the Group, the Vyin AI text-based customer service chatbot has also been successfully introduced at a renowned hotel, providing automated text-based customer service in five languages. The system not only handles travelers’ inquiries in real time, but also features an intelligent Chatbot management backend. Through this backend, the customer can independently conduct report analysis and content optimization (continuous self-learning and optimization), significantly improving operational decision-making efficiency and the timeliness of information updates.
Amid the wave of generative AI, many enterprises have attempted to adopt AI, yet most projects remain at the Proof of Concept (PoC) stage and have difficulty translating into tangible operational value. After conducting an in-depth examination of the physical robotics market, Gamania identified two major gaps in application. The first is interaction that lacks a “human touch” (users have difficulty interrupting, and the system lacks contextual understanding). The second is that interaction remains limited to passive question-and-answer exchanges and cannot effectively guide business decisions or service experiences. Vyin AI is therefore committed to combining an “intelligent conversational hub” with a “precision recommendation system,” upgrading AI from a standalone conversational tool into a decision-making brain capable of creating two-way interactions and a closed business loop.
During the development process, the team’s greatest challenge was the black-box-like, uncontrollable reasoning mechanism of Large Language Models (LLMs), which can easily give rise to hallucinations and brand risks. In addition, traditional AI voice-processing and Retrieval-Augmented Generation (RAG) pipelines often take 5 to 8 seconds and can exceed 13 seconds when a recommendation system is added, severely affecting the user experience. To address this pain point, the team combined its independently developed “Five-Hub Architecture” with structured industry knowledge to fundamentally ensure the predictability of outputs and brand safety. Through flexible collaboration between large and small models and end-to-end engineering optimization, the team also successfully overcame the bottleneck of balancing speed with comprehension.
The core architecture of Vyin AI robots is built on two foundations: “controllability” and “real-time responsiveness.” Compared with existing technologies on the market, Gamania achieved three representative breakthroughs and successfully created an ultra-low-latency, real-time experience:
As Taiwan entered a super-aged society in 2025, shortages in the long-term care workforce and uneven care quality became increasingly serious. In response to the needs of eldercare, Gamania has actively applied AI technologies to smart care and joined forces with its strategic partner, NUWA Robotics, to launch “Gilee,” a companion robot for older adults. This Made-in-Taiwan (MIT) innovation combines Vyin AI’s controllable intelligent brain with NUWA Robotics’ humanoid interaction design, taking companionship beyond conversation and transforming the robot into a caring partner that safeguards the emotional well-being, health, and safety of older adults. The application not only integrates Vyin AI’s natural language understanding and proactive risk detection technologies but also features a health knowledge Q&A function provided by the National Taiwan University Hospital Hsinchu Branch. In addition, highly realistic AI voice-mimicking technology can generate family members’ voices to read letters aloud to older adults. Through hallucination-free companion conversations and emotion detection mechanisms, the robot provides a technology solution with a human touch for an aging society.
Beyond developing Vyin AI solutions, Gamania is actively exploring the potential of AI technology in cultural creation. By integrating AI into the ACGN domains, Gamania aims to not only enhance creators’ efficiency but also transform user experiences, enabling more personalized and diverse creation approaches. Gamania plans to integrate AI Agent concepts into the following areas to promote innovation in the ACGN field.
In 2025, Gamania continued to promote the cross-sector application and commercialization of IP, connecting comics, novels, games, film and television, brand collaborations, and other fields to establish more flexible models for content application and collaboration. Original stories were extended into diverse scenarios, including film and television adaptations, crossovers with music, and merchandise, expanding the influence of IP content among younger generations and in the digital entertainment market. In terms of international development, Gamania also actively expanded licensing collaborations and successfully brought original comics to overseas markets, enhancing the international visibility and commercial value of its creative content. By building a sound cross-sector ecosystem, Gamania continues to provide a platform for the commercialization of creative talent in Taiwan, support the sustainable development of cultural content, and drive the momentum of Taiwan’s original creations onto the international stage.
For many years, Gamania has primarily been perceived as a company in the game industry. In recent years, however, the Group has actively pursued a diversified business transformation, integrating three major development pillars: licensed operations, in-house development, and technology applications, thereby strengthening its overall competitive advantages. In licensed operations, Gamania uses big data analytics to deepen collaboration with original developers and combines localized marketing with community amplification capabilities to improve product operating effectiveness and highlight Gamania’s strategic value as a licensed operator. In in-house development, Gamania applies its many years of game operations experience to product planning and continues to expand its game operations footprint by drawing on its accumulated overseas marketing and market experience. At the same time, Gamania actively keeps pace with technological trends by introducing AI agents and big data technologies to improve operational efficiency and capacity, create more flexible, in-depth localized service value, and support long-term, diversified growth and sustainable operations.
Gamania Group adopts a dual-track business strategy of “internal R&D incubation” and “external strategic expansion” to drive digital innovation and upgrade industry value. Internally, we encourage technological innovation and provide entrepreneurial resources to transform R&D achievements into commercially competitive products. Externally, by strategically obtaining certifications from international cloud platforms (such as AWS and GCP), we accelerate the productization of key technologies and extend our service reach from Taiwan to international markets such as Southeast Asia, strengthening the Group’s technological resilience and industry-leading position over the medium to long term.
Gamania constantly pursues R&D innovation, allocates necessary R&D resources based on operational goals, and has established an IP Management Plan. This plan aims to systematically promote the identification, protection, and utilization of relevant assets, reduce risks arising from infringement or non-compliance. A robust IP management system helps reduce potential operational risks and management costs, enhances R&D efficiency, boosts overall corporate competitiveness, and consequently strengthens the Company’s position in the industry.
The Company regularly submits its Management Plan for Intellectual Property Rights to the Board of Directors every year; the latest submission date was November 6, 2025.
The Company is aware of what patents strategically mean to the Company’s long-term development and brand value, and actively invests in R&D and innovation to protect the results. In response to generational trends, Gamania has further invested in AI, big data, and social technologies since 2022. Of the 47 patent applications filed between 2022 and 2025, 19 related to the aforementioned technologies, of which 14 have been granted. As of 2025, the group had accumulated 183 patents.
A total of 146 employees completed both courses, with a total course duration of 1 hour.