Sustainable Management Approach

ESG

Gamania pays attention to the rights and interests of internal and external stakeholders of the Company, and has established the Corporate Sustainable Development Best Practice Principles, hoping to use the Company itself as a model to extend and expand the scope to the society and the environment, and bring positive benefits to the Company both internally and externally. In 2019, the Board of Directors resolved to approve the establishment of the Sustainable Development Committee (ESG Committee), with the Chairman serving as the committee chair and the CFO as the convener. At the end of 2021, the Board of Directors further approved the establishment of the “Sustainability Planning Office” under the ESG Committee to report the annual implementation results to the Board of Directors at least once a year, and be responsible for directing and integrating different ESG task teams.

The key projects for 2024 include the overall planning of the ESG sustainable strategy blueprint, compilation of the sustainability report, greenhouse gas inventory and inspection, plastic reduction declaration and strategic carbon reduction, optimization of institutional investor evaluation, human rights due diligence, development of maternity protection programs, digital content responsibility management, and influence in social welfare activities.

Sustainable governance

There are 6 functional ESG task teams, which are coordinated and managed by the unit managers from the Chief Financial Officer’s Office, Chief Strategy Office, Corporate Communication Office, Human Resources Office, Gamania Cheer Up Foundation, and Internal Service Division, respectively, to implement the correspondingESG tasks. The Sustainable Development Committee convenes at least one meeting every quarter. The Board of Directors grants full authorization and gives guidance to the Sustainable Development Committee in terms of the sustainable development strategies it proposed and the implementation thereof, and regularly follows up as well as overseeing the annual material matters related toESG(such as the Net Zero Declaration, publication of ESG reports, etc.) to ensure the effectiveness of the implemented sustainability projects.

Analysis of material issues

Gamania follows the material topic determination process and reporting principles of GRI 3 Material Topics (2021). Based on its operational activities and domestic/international trends, Gamania identified a total of 15 sustainability topics. Through double materiality analysis, it further identified the internal and external impacts of different issues. We considered not only the impact of sustainability topics on Gamania’s operations and business but also how Gamania’s operations and business positively and negatively impacted society, the environment, and people during the analysis.
Gamania decided to continue communicating with stakeholders on eight material topics identified in the previous year: information security and privacy protection, corporate governance and ethics, business performance, risk management, product and service innovation, customer rights and services, labor-management relations and employee rights, and human rights, diversity and inclusion. At Gamania, we review the list of sustainability issues, evaluate, and conduct major issue identification and analysis every year. The identification results of major issues and the related implementation results are reported to the Board of Directors on a yearly basis as well, in order to enhance corporate sustainable development.
In 2023, Gamania’s materiality assessment process, including the identification of material topics, stakeholder engagement, and double materiality analysis, was independently verified in accordance with ISAE 3000 by KPMG.

Production of a list of sustainability issues

The Company identified the sustainability issues and trends of international concern, such as those under
the Global Risks Report of the World Economic Forum (WEF), material industry issues of S&P, major issues of SASB for the industry of software & IT services, and key issues concerning investors, and took the lists of major issues of domestic and foreign benchmark companies as reference. A total of 15 sustainability issues applicable to Gamania was thereby determined after analysis and screening.

Investigation into the level of concern of stakesholders

We identified the stakeholders important to us based on the operating activities and value chain of Gamania, and distributed the "Stakeholder Concern Questionnaire" to assess the level of concern that external stakeholders had on 15 sustainability issues. A total of 66 valid questionnaires completed by Gamania's important stakeholders were retrieved, including 23 from employees (senior managers), 17 from investors/shareholders, 12 from customers/consumers, 9 from collaborating partners, and 5 from media and general public.

Dual materiality analysis

Through dual materiality analysis, we reflected the level of financial and operational impacts of the issues on Gamania, and the level and possibility of the impacts Gamania had on the overall economy, environment, and society. We considered the potential impacts of external issues on Gamania's internal operations, and determined the economic, environmental, and social impacts of the issues from an internal perspective.

Analysis of the operational impact on Gamania

We distributed the "Material Topic Identification Questionnaire - Level of Impact on the Company’s Financials and Operations" to assess the level of impact of the 15 sustainability issues on Gamania's four major business aspects, namely revenue and cost, reputation, legal compliance, and risk management.

Analysis of the economic, environmental and social impacts

We distributed the "Material Topic Identification Questionnaire— Level of Economic, Environmental and Social Impacts" to assess the scale/scope and possibility of impacts of the 15 sustainability issues, and further made an additional catastrophe assessment for the negative impacts.

Confirmation of major issues

After taking into account the stakeholders' level of concern, the operational impact on Gamania, the economic, environmental and social impacts, and the professional opinions of external consultants, the overall level of impact and the percentage ranking were calculated. Gamania eventually selected eight annual material topics, comprising three critical topics and five secondary topics.

Response to and disclosure of major issues

The Office of Sustainability Planning reported the results of the material topic identification to the ESG Committee, then presented it to the Board of Directors, and included them in the management scope of the Sustainable Development Committee with the authorization of the Board of Directors. The issues were also incorporated into the risk management process when necessary to continually improve various systems and accordingly enhance the performance of corporate sustainable development. Material topics are also publicly disclosed in the Sustainability Report and on the official website's Sustainability section.

Result of Identification of material Issues

Integration with Enterprise Risk Management (ERM)

The results of the materiality assessment have been incorporated into the Company’s Enterprise Risk Management (ERM) framework. Material topics identified through the assessment are further evaluated as risk items, with defined risk tolerance, risk levels, and corresponding response and management measures. Examples include:

Material Topic
Corresponding Risk Item
Risk Tolerance
Risk Level
Response & Management Measures
Information security & privacy protection
Information security and customer privacy risk
Medium
LowStrengthen information security governance, implement advanced protection measures, and enhance employee awareness to reduce data privacy risks.
Product & service innovation
Product innovation and agency risk
MediumMediumMaintain close ties with game developers, enhance R&D pipeline, and expand proprietary IP and AI-driven services to mitigate agency risks.
Climate change, energy & resource management
Climate change and transition risk
MediumVery LowImprove energy efficiency, increase renewable energy use, and collaborate with supply chain partners to mitigate transition risks.

Stakeholder engagement

In order to meet the expectations of stakeholders and fulfill Gamania’s corporate social responsibility commitment, we adopted the five principles of AA1000SES: dependence, responsibility, tension, influence, and diverse perspectives, and referred to the groups or individuals that have an impact on the Company both internally and externally to identify the five major stakeholders of Gamania: employees, investors/shareholders, collaborating partners, customers/consumers, and media and general public. We will continue to refer to international sustainability trends, and will further evaluate and incorporate government/regulatory agencies and the new generation in the future.

StakeholdersMeaning to GamaniaIssuesCommunication channelCommunication frequency
EmployeesEmployees are the most important asset to Gamania. Our creation of products,
services, passion and culture have all been the accumulation of painstaking efforts of all Gamania employees. As such, we value the opinion of Gamania people greatly.
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy
    protection
  • Product and service innovation
  • Talent attraction and retention
  • Gamania Town Hall
  • Large-scale welfare committee events
  • Training
  • Performance evaluation
  • Welfare Committee mailbox: goodies@gamania.com
  • Impeachment email: integrity@gamania.com
  • Unlawful infringement in the workplace complaint email: 995@gamania.com
  • Intranet OH or HR helper on teamgoal!
  • Senior specialist of Group Human Resources Office / Hsu, Shu-Han
    Telephone: +886-2-2658-8866 #1056
    Email: ghq_hr@gamania.com

  • Held 4 Gamania Town Halls during the year.
  • Five large-scale events organized by the Welfare Committee.
  • Offered 71 new hire training sessions.
  • Offered 142 E-Learning courses, with a cumulative 6,508 total enrollments.
  • Held 4 ad-hoc lectures, with a cumulative 159 total registrations.
  • Performance evaluation once a year
Investors / ShareholdersIn order to identify key stakeholders on Gamania’s operations and decisionmaking, we have endeavored to maintain information transparency to safeguard investors’ rights.
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy
    protection
  • Risk management
  • Customer rights and services
  • Convening shareholders' meetings and issuing company annual reports.
  • Providing real-time updates on relevant information through the IR website's investor relations
    section.
  • Participating in domestic and overseas investor conferences.
  • Senior IR Manager /Chen, Wei-Hsia
    Telephone:+886-2-2658-8866#1019
    Email: ir@gamania.com
  • Stock Affairs Manager/Hsu, Ching-Hsien
    Telephone: +886-2-2658-8866 #1433
    Email: fn-share@gamania.com
  • Convening annual shareholders’ meetings and issuing company annual reports.
  • Participating in domestic and overseas investor conferences from time to time.
  • IR website’s investor relations section provides real-time updates on relevant information.
Collaborating PartnersIn addition to maintaining a positive relationship with different software/ hardware suppliers and developers, Gamania also actively participates in different associations as a member.
Working together with our peers for the creation of a better digital entertainment industry is our common goal.
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy
    protection
  • Risk management
  • Product and service innovation
  • Director of Gamania Group Business Negotiation/Global Business Office, Ma, Ting-Yu
    Telephone: +886-2-2658-8866 #1202
  • Underwent 1,140 hours of meetings for potential collaborations.
  • Held 2 internal sharing sessions on digital entertainment market trends.
  • Participated in 15 domestic and international digital entertainment exhibitions.
Customers / ConsumersCustomer service is the key to corporate success, and has a significant influence on building brand loyalty, enhancing market competitiveness, and promoting business efficiency. Only with the support of customers and consumers can we operate permanently.
  • Business performance
  • Information security and privacy protection
  • Product and service innovation
  • Talent attraction and retention
  • Human rights, diversity and inclusion
  • Green operations and cyclic economy
  • Hotline: (02) 2192-6100
  • Intelligent customer service (Chat Bot): Customer service helper
  • Instant message service (IM): Online customer service helper
  • Problem Reporting Center (message board / email): https://games.crm.gamania.com/hc/en-001/requests/new
  • Response to messages on iOS/Android platforms
  • Offical social media private message reply
  • Providing 24-hour, year-round, multi-channel services based on the needs of different customers and consumers.
  • Chat Bot had a cumulative 87,200 users throughout the year, with 232,920 total interactions.
  • 232,030 annual omnichannel human service cases.
  • Average phone waiting time: 66 seconds; average email response time: within 6 hours.
  • Approximately 94% of cases were resolved upon the first contact.
Media and
General Public
Gamania Group has ventured into multiple fields, including games, payment, e-commerce, media, digital commerce, and startups, to build an Eco-Internet Enterprise territory. With AI, big data, and
platforms as the core of development, we have built a complete entertainment network ecosystem. Gamania Group attaches great importance to the rights and interests of consumers, and is also
committed to providing players and users
with convenient, diversified, and safe
services.
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy protection
  • Customer rights and services
  • Making information available on the websites of Gamania Group
  • Giving information through Gamania Group's social media accounts (Facebook, Instagram and LinkedIn).
  • Releasing the latest news through the media.
  • Acting Spokesperson
    Director of Corporate Communication Office/
    Sun, Di-Lan
    Telephone: +886-2-2658-8866 #1024
    Email:pr@gamania.com
  • Making information available on the websites of Gamania Group and its subsidiaries.
  • Gamania Group's social media platforms (FB, IG, and LinkedIn) had 120 posts, with 250,671 views and 6,741 interactions.
  • Issued 88 press releases annually, resulting in 3,539 news reports (covering industry/economy, gaming, lifestyle/consumer, and technology sectors).
  • Hosted 10 corporate visit groups, including municipal units, business partners, investors, universities, and international exchange organizations, during the year.
  • Invited 15 vendors (nine were new) for Christmas Market, featuring singer performances, Gamanian staff and GamaGarden stage shows, and collaborated with local Neihu businesses for DIY experiences.